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Relay needs Android 8.0 or later. Get it from Google Play, open Relay and follow the two prompts: enable Relay in Settings → System → Keyboard → On-screen keyboard (on some phones it's under "Languages & input", or on Samsung "General management → Keyboard list and default"), then switch to it by holding the globe/keyboard key in a chat, form or email. Add your first detail in the vault and it's ready to tap. Turn on a screen lock (PIN, pattern, face or fingerprint) so your vault is locked when you're away.

Relay for iPhone is live on the App Store: download it and open the app. Once installed: Settings → General → Keyboard → Keyboards → Add New Keyboard → Relay. Typing your details works with "Allow Full Access" off; you only enable it if you want document-to-clipboard features.

Get Relay from the Microsoft Store, then open it from the Start menu. The Store installs and updates it, with no SmartScreen warning. Press Ctrl+Shift+V in a text field to open the Relay picker and insert a detail without touching the mouse. My availability (calendar) isn't in the Store version yet: Windows calendar availability is coming in the next Microsoft Store update.

Yes. Relay for Mac follows the same rules as Windows: a locally encrypted vault. Download it — it's signed and notarized by Apple.

No. Relay works fully with no account at all. Signing in (Apple, Google or Microsoft) is optional. It just lets us recognise you for support and product updates. Your vault never depends on an account, and it stays encrypted on your device either way.

Open the app → Vault → Add. Type any detail in (a number, an address, a note), or point the camera at a passport or ID and Relay reads the fields for you. Everything is encrypted on your device the moment it's saved.

Yes. On Windows and Mac, Settings → Export vault (.pcv) writes an encrypted file of your whole vault that you control; import it on the other device with your password. Phones export selected items: on iPhone, Settings › Export selected items; on Android, Settings › Share items with family.

Hold the globe key (bottom-left of any keyboard) and pick Relay from the list. Your vault appears right where you were typing; answer with a tap and switch back the same way. On Android a quick tap of the globe cycles keyboards.

Usually the keyboard is installed but not enabled. Android: Settings → System → Keyboard → On-screen keyboard → toggle Relay on. iPhone: Settings → General → Keyboard → Keyboards → Add New Keyboard. Then in a chat, form or email, hold the globe key and pick Relay from the list. Still stuck? Email us. Include your phone model and we'll sort it.

Tap the document's tile. The scan and its details travel together into the chat as one message. On iPhone, handing files to other apps uses the clipboard, which is the one feature that asks for "Allow Full Access"; typing plain details never needs it.

By design. Relay is not a password manager, and on phones the Relay keyboard won't insert anything into a password box. Keep iCloud Keychain or 1Password for those. Relay is for everything else people ask you for: details, documents, addresses, pins.

Yes, for things like optional sign-in, map images and address search, calendar availability (straight from the calendar provider you connect) and subscriptions. On Android, Google ML Kit, used for on-device scanning, also sends Google diagnostic data. Your vault itself is encrypted on your device, and we can't read it.

Yes. The Relay keyboard has a search bar above the category tabs. Start typing ("iban", "passport", "gate…") and the tiles filter instantly. On Windows, Ctrl+Shift+V opens straight into search.

Point the camera at the passport's photo page. Relay reads the machine-readable zone on your device (checksums verified, no guessing), you review and fix any field, name it, done. The photo and the extracted details are saved together, encrypted on your device.

Get the whole photo page in frame, flat, in decent light. Glare on the laminate is the usual culprit. If it still won't take, just add the details manually and attach a photo of the document to the same item; it works identically from the keyboard.

Anything you're tired of retyping: Identity (passport, ID, licence), Financial (IBAN, card details, TRN), Locations (map pins + addresses), Documents (scans and PDFs) and free-form Text (wifi codes, gate PINs, standard replies). You can rename, reorder and create your own categories.

Save a place once. Search the map or drag the pin to the exact gate, add a note. When someone asks "where are you?", one tap sends a live map pin they can navigate to plus the written address underneath. It opens straight in their maps app.

On iPhone, mark any item sensitive and it asks for Face ID or Touch ID before it leaves the vault, even if the keyboard is already unlocked. Good for card numbers and anything you'd rather double-confirm. Set a screen lock on your phone first, since Relay uses it for this check.

Yes. Relay supports multiple entities (you, your freelance business, your company) side by side. Switch from the keyboard's Me menu so the right passport or the right trade licence is always the one on top.

Your vault is encrypted on your device, with face or fingerprint lock on phones. Make sure your phone has a screen lock turned on. Phones can't export a whole vault, but you can keep an encrypted copy of selected items: on iPhone, Settings › Export selected items; on Android, Settings › Share items with family. On Windows and Mac, Settings → Export vault (.pcv) saves the whole vault. We can't recover your vault for you because we never have it (that's the privacy trade), so we recommend keeping a copy early.

Relay is on iPhone, Android, Windows and Mac, and you can install it on each device you use. On Windows and Mac, you can export your whole vault as a .pcv file in Settings and import it on another device with your password. On phones, you export selected items: on iPhone, Settings › Export selected items; on Android, Settings › Share items with family.

Family Share is coming soon. It will let you share the details a household actually needs (kids' IDs, insurance cards, the home pin) so either parent answers in a tap. We'll update this page when it's ready.

Yes. Relay Enterprise is AED 29 per person per month billed yearly, or AED 35 billed monthly, with a 5-person minimum (prices exclude VAT). Every team can start with a 30-day free pilot for 5 to 20 people. See Relay for business.

No, structurally. Your vault is encrypted so we can't read it, it's protected by your phone's screen lock when one is set, and there's no data business here, just the app. The privacy & security page shows the full line-by-line table.

You can see them all on Android in Settings → Apps → Relay → Permissions. Relay does use the internet (for optional sign-in, map images, calendar availability and subscriptions; on Android, Google ML Kit, used for on-device scanning, also sends Google diagnostic data), plus the camera for scanning, your calendar if you turn on My availability, and face or fingerprint lock (on your phone). On iPhone, "Allow Full Access" stays off for typing. Your vault is encrypted on your device either way.

No. It's the other half of your pocket. Password managers do logins; Relay does everything else people ask you for: passports, IBANs, addresses, documents, map pins. On phones it won't insert into password fields, so the two never fight.

In the app, open your account and tap Delete account. Or, without the app, use the account deletion page. Either way we email you a confirmation link, and your account record, waitlist entries and device-link records are deleted when you open it. The same page lists what else you can delete and what we keep.

It's free. Pro lifts the limits on saving and sending. US App Store pricing is US$9.99/month or US$79.99/year; confirm your local price in the app before purchase. Full breakdown on the pricing page.

Nothing you've saved is deleted. It's free, and Pro removes the free plan's limits on saving and sending. See the pricing page.

Subscriptions are handled by the store you bought them in: App Store on iPhone, Google Play on Android. Cancel there any time and Pro features run until the end of the period. Refunds follow the store's own policy. The everyday core of Relay stays free either way.

Relay only contacts people from partnerships@relaykeyboard.com and our official accounts. If someone else asks you for money or details in Relay's name, it isn't us.

Tell us, seriously. Email info@relaykeyboard.com with what happened (screenshots welcome) or what you wish existed. Beta users' requests have shipped within days before.