Delete your Relay account and data

Request deletion

We send a confirmation link to this address. Nothing is deleted until you open that link (it works for 24 hours). For your privacy we show the same message whether or not we hold data for the address.

Deletion complete

Your Relay account record, waitlist entries and device-link records have been deleted from our servers. If you sign in again later, a new account is created.

If you also use sync, delete the synced copy of your vault below, or in the app if your version offers that option.

What gets deleted

Your account record: name, email, sign-in provider, the provider's user ID, platform, your tips-and-offers choice and the sign-up time. If an Apple or Google user ID is on the record, other account records with that same ID are deleted too (for example an Apple “Hide My Email” address).
Waitlist entries for your email address, including any copy in our email list tools (tags and sequence progress).
Device-link records: requests to sign in a new computer with your email address.
Your pending deletion request itself.
Your synced vault copy, if you delete it below or in the app (where your version offers that option). Sync is not tied to your email, so we can only find it with your sync ID (see the next section).

Delete your synced vault copy

If you turned on sync, our server holds an encrypted copy of your vault, stored under a random sync ID and not linked to your email. To delete it:

In the app: stop syncing and choose to delete the synced copy (in app versions that include this option), or
Here: paste the pairing code from your device or computer. It is read in your browser, and this page sends us only the sync ID, not the encryption key. Separately, when an iPhone adds a computer, it sends the sync key to that computer through our server, encrypted for that computer (see Sync in the privacy policy).

Deleting the synced copy does not remove the vault from your devices. Other devices that are still paired will upload it again the next time they sync, so stop syncing on every device first.

What we keep, and for how long

What	Why	How long
A deletion receipt: a keyed one-way hash of your email address and the date and time of deletion. It does not contain your email, name or any other detail.	So an old confirmation link can't be used again, and so we can show that the deletion happened.	Kept with no set end date. Nothing in it identifies you.
Rate-limit counters: a request count stored under a one-way hash of the email address or network.	To stop abuse of this form.	Each counter covers one hour or one day. Nothing in it identifies you.
Anonymous app statistics: daily totals by platform, app version, setup step, store-link campaign tag and the optional “How did you hear about Relay?” answer. No install IDs or account details, and no IP address stored with them. Older daily lists of random install IDs are no longer collected.	Product statistics. They are never linked to your email or account, so we can't find yours. Usage counts are off unless you turn them on, and where your version has the option you can turn them off again in the app's Settings.	No automatic deletion today.
Subscription records: a hash of the store purchase token, plan, price and dates. No email or account ID.	Billing and accounting. Payments are handled by Apple or Google.	No automatic deletion today. Nothing in it identifies you. Manage or cancel the subscription itself in the App Store or Google Play.
Unsubscribe list: a keyed hash, only if you unsubscribed from our emails.	So we never email you marketing again.	Kept so the opt-out keeps working.
Server logs kept by our hosting and email providers (Vercel, Resend), for example request time, IP address and the delivery of the confirmation email.	Running and securing the service.	Deleted automatically under those providers' log retention.

We do not keep separate legal or fraud logs about you. Emails you sent to info@relaykeyboard.com stay in our support inbox. Ask us and we'll delete them.

Deleting from the app

In Relay, open your account and tap Delete account. This removes your name and email from the app right away and sends us the same deletion request as this page, so you still need to open the link we email you. Until you do, the app shows “Deletion requested”.

What stays after you delete the app depends on the device. On Android, deleting the app removes the vault and its keys from the phone. Uninstalling the Microsoft Store Windows app removes its app data. On Mac, deleting the app doesn't delete its data folder (~/Library/Application Support/RelayDesktop), which holds the encrypted vault copy and the sync key; delete that folder to remove them. On iPhone, your vault and the sync key may stay on the iPhone after the app is deleted. To remove the sync key, go to the Sync tab in the app and choose Stop syncing from this iPhone before you delete the app. Deleting items doesn't remove the sync key. See Your rights in the privacy policy for details. Questions? Email info@relaykeyboard.com. Read the privacy policy.